A Japan-U.S. comparison of apology styles

Research output: Contribution to journalArticle

52 Citations (Scopus)

Abstract

This article compares U.S. and Japanese styles of apology. 200 U.S. and 181 Japanese college students were asked to construct messages indicating what the offender would say in response to potentially offending situations. The messages were deconstructed into minimal meaningful segments and were coded to indicate the apology strategies used. Members of both cultures reported that the offender would be more likely to respond than not. Beyond these basic norms of apology shared by the two cultures, cultural differences emerged in the use of various apology strategies. More U.S. than Japanese participants included accounts in their messages, whereas Japanese participants were more likely than U.S. participants to employ strategies such as statements of remorse, reparation, compensation, promise not to repeat the same offense, and requests for forgiveness. Given these findings, this study questions some of the presuppositions previously held regarding U.S. and Japanese communicative patterns.

Original languageEnglish
Pages (from-to)349-369
Number of pages21
JournalCommunication Research
Volume24
Issue number4
Publication statusPublished - 1997 Aug
Externally publishedYes

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Japan
Students
offender
reparation
cultural difference
offense
Compensation and Redress
Apology
student
Apology Strategies
Offenders

ASJC Scopus subject areas

  • Communication

Cite this

A Japan-U.S. comparison of apology styles. / Sugimoto, Naomi.

In: Communication Research, Vol. 24, No. 4, 08.1997, p. 349-369.

Research output: Contribution to journalArticle

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