A study of incentive stimulating human error activity on public service

Risako Shiraishi, Minami Wakata, Kumiko Takahashi, Yusaku Okada

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Public services, for example Railroad service and hospital service, have carried out safety activities to provide safety service for users aiming “accident zero”. However, safety activities can’t go well in the actual enterprises. For the reason why safe activity can’t work, it is caused by the fact that employees’ motivation to safety activities decreases. However, the safe managers misunderstand it caused by a lowering of the safe consciousness of the employees and perform activity for the purpose of the improvement of the safe consciousness. Therefore, the safe activity in the actual enterprises cannot be readily activated by employees because of the gap of the recognition of the safe managers. We suggest that managers should evaluate the safety of the public service by an enhancement degree of the safety activity instead of employee’s safe consciousness in the enterprise. And, this study shows that the safe managers should expand new explanation to employees when I they teach how to do safety activities.

Original languageEnglish
Title of host publicationAdvances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017
PublisherSpringer Verlag
Pages75-80
Number of pages6
Volume602
ISBN (Print)9783319608242
DOIs
Publication statusPublished - 2018
EventAHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017 - Los Angeles, United States
Duration: 2017 Jul 172017 Jul 21

Publication series

NameAdvances in Intelligent Systems and Computing
Volume602
ISSN (Print)2194-5357

Other

OtherAHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017
CountryUnited States
CityLos Angeles
Period17/7/1717/7/21

Keywords

  • Human error
  • Human factors
  • Public services

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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  • Cite this

    Shiraishi, R., Wakata, M., Takahashi, K., & Okada, Y. (2018). A study of incentive stimulating human error activity on public service. In Advances in Physical Ergonomics and Human Factors - Proceedings of the AHFE 2017 International Conference on Physical Ergonomics and Human Factors, 2017 (Vol. 602, pp. 75-80). (Advances in Intelligent Systems and Computing; Vol. 602). Springer Verlag. https://doi.org/10.1007/978-3-319-60825-9_9