Application of QFDE on greenhouse gas reduction strategy

Satoko Otani, Shu Yamada

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Purpose – Global warming has become one of the most important issues in today's world, and business behavior to prevent global warming is receiving more attention from stakeholders. Mandatory domestic emission trading schemes have not been implemented in Japan as of June 2011, resulting in more discretion being given to companies to set their carbon management strategies, especially in selecting optimal targets and measures to achieve them. The purpose of this paper is to demonstrate that quality function deployment for environment (QFDE), developed by incorporating environmental aspects into quality function deployment (QFD) in order to simultaneously handle environmental and traditional product quality requirements, can provide a framework for selecting targets and measures. Design/methodology/approach – The authors apply a three-step approach: first, a framework for selecting measures is derived through a review of good-practice activities in two leading companies; second, a framework based on QFDE is generalized by collecting key elements through a literature review of environmental and corporate social responsibility (CSR) reports published by 35 companies; and third, the usefulness of the framework is verified through case studies. Findings – The main outcomes of this study are the derivation of a hierarchical framework with QFDE as its base and verification, through the use of case studies, of the applicability of the framework as a template, as well as an effective communication tool to be used for setting targets and selecting measures. Originality/value – The framework will be useful for companies which voluntarily set targets and select measures that could form an essential part of their carbon reduction strategies, based on QFDE concepts.

Original languageEnglish
Pages (from-to)285-303
Number of pages19
JournalInternational Journal of Quality and Service Sciences
Volume3
Issue number3
DOIs
Publication statusPublished - 2011 Oct 18
Externally publishedYes

Fingerprint

Greenhouse gases
Quality function deployment
Global warming
Stakeholders
Management strategy
Carbon
Design methodology
Template
Discretion
Emissions trading scheme
Japan
Product quality
Good practice
Usefulness
Carbon management
Literature review
Corporate Social Responsibility
Target setting
Communication

Keywords

  • Communication tools
  • Corporate social responsibility
  • Global warming
  • Greenhouse gas reduction
  • Hierarchical framework
  • Japan
  • QFDE
  • Targets and measures

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)

Cite this

Application of QFDE on greenhouse gas reduction strategy. / Otani, Satoko; Yamada, Shu.

In: International Journal of Quality and Service Sciences, Vol. 3, No. 3, 18.10.2011, p. 285-303.

Research output: Contribution to journalArticle

@article{1cfcfbf65c3e4711962d77c8f6b6ee87,
title = "Application of QFDE on greenhouse gas reduction strategy",
abstract = "Purpose – Global warming has become one of the most important issues in today's world, and business behavior to prevent global warming is receiving more attention from stakeholders. Mandatory domestic emission trading schemes have not been implemented in Japan as of June 2011, resulting in more discretion being given to companies to set their carbon management strategies, especially in selecting optimal targets and measures to achieve them. The purpose of this paper is to demonstrate that quality function deployment for environment (QFDE), developed by incorporating environmental aspects into quality function deployment (QFD) in order to simultaneously handle environmental and traditional product quality requirements, can provide a framework for selecting targets and measures. Design/methodology/approach – The authors apply a three-step approach: first, a framework for selecting measures is derived through a review of good-practice activities in two leading companies; second, a framework based on QFDE is generalized by collecting key elements through a literature review of environmental and corporate social responsibility (CSR) reports published by 35 companies; and third, the usefulness of the framework is verified through case studies. Findings – The main outcomes of this study are the derivation of a hierarchical framework with QFDE as its base and verification, through the use of case studies, of the applicability of the framework as a template, as well as an effective communication tool to be used for setting targets and selecting measures. Originality/value – The framework will be useful for companies which voluntarily set targets and select measures that could form an essential part of their carbon reduction strategies, based on QFDE concepts.",
keywords = "Communication tools, Corporate social responsibility, Global warming, Greenhouse gas reduction, Hierarchical framework, Japan, QFDE, Targets and measures",
author = "Satoko Otani and Shu Yamada",
year = "2011",
month = "10",
day = "18",
doi = "10.1108/17566691111182843",
language = "English",
volume = "3",
pages = "285--303",
journal = "International Journal of Quality and Service Sciences",
issn = "1756-669X",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

TY - JOUR

T1 - Application of QFDE on greenhouse gas reduction strategy

AU - Otani, Satoko

AU - Yamada, Shu

PY - 2011/10/18

Y1 - 2011/10/18

N2 - Purpose – Global warming has become one of the most important issues in today's world, and business behavior to prevent global warming is receiving more attention from stakeholders. Mandatory domestic emission trading schemes have not been implemented in Japan as of June 2011, resulting in more discretion being given to companies to set their carbon management strategies, especially in selecting optimal targets and measures to achieve them. The purpose of this paper is to demonstrate that quality function deployment for environment (QFDE), developed by incorporating environmental aspects into quality function deployment (QFD) in order to simultaneously handle environmental and traditional product quality requirements, can provide a framework for selecting targets and measures. Design/methodology/approach – The authors apply a three-step approach: first, a framework for selecting measures is derived through a review of good-practice activities in two leading companies; second, a framework based on QFDE is generalized by collecting key elements through a literature review of environmental and corporate social responsibility (CSR) reports published by 35 companies; and third, the usefulness of the framework is verified through case studies. Findings – The main outcomes of this study are the derivation of a hierarchical framework with QFDE as its base and verification, through the use of case studies, of the applicability of the framework as a template, as well as an effective communication tool to be used for setting targets and selecting measures. Originality/value – The framework will be useful for companies which voluntarily set targets and select measures that could form an essential part of their carbon reduction strategies, based on QFDE concepts.

AB - Purpose – Global warming has become one of the most important issues in today's world, and business behavior to prevent global warming is receiving more attention from stakeholders. Mandatory domestic emission trading schemes have not been implemented in Japan as of June 2011, resulting in more discretion being given to companies to set their carbon management strategies, especially in selecting optimal targets and measures to achieve them. The purpose of this paper is to demonstrate that quality function deployment for environment (QFDE), developed by incorporating environmental aspects into quality function deployment (QFD) in order to simultaneously handle environmental and traditional product quality requirements, can provide a framework for selecting targets and measures. Design/methodology/approach – The authors apply a three-step approach: first, a framework for selecting measures is derived through a review of good-practice activities in two leading companies; second, a framework based on QFDE is generalized by collecting key elements through a literature review of environmental and corporate social responsibility (CSR) reports published by 35 companies; and third, the usefulness of the framework is verified through case studies. Findings – The main outcomes of this study are the derivation of a hierarchical framework with QFDE as its base and verification, through the use of case studies, of the applicability of the framework as a template, as well as an effective communication tool to be used for setting targets and selecting measures. Originality/value – The framework will be useful for companies which voluntarily set targets and select measures that could form an essential part of their carbon reduction strategies, based on QFDE concepts.

KW - Communication tools

KW - Corporate social responsibility

KW - Global warming

KW - Greenhouse gas reduction

KW - Hierarchical framework

KW - Japan

KW - QFDE

KW - Targets and measures

UR - http://www.scopus.com/inward/record.url?scp=84986108394&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84986108394&partnerID=8YFLogxK

U2 - 10.1108/17566691111182843

DO - 10.1108/17566691111182843

M3 - Article

AN - SCOPUS:84986108394

VL - 3

SP - 285

EP - 303

JO - International Journal of Quality and Service Sciences

JF - International Journal of Quality and Service Sciences

SN - 1756-669X

IS - 3

ER -