Effect of indoor environmental quality on performance and satisfaction in call-center

Eriko Hantani; Toshiharu Ikaga; Shuzo Murakami; Ken Ichi Kameda

Effect of indoor environmental quality on performance and satisfaction in call-center

Eriko Hantani, Toshiharu Ikaga, Shuzo Murakami, Ken Ichi Kameda

Department of System Design Engineering

Research output: Contribution to conference › Paper

Abstract

It has been observed that the indoor air quality of an office affects the productivity of its workers. Therefore, appropriate ventilation is essential to prevent the indoor air quality from deteriorating and to improve the productivity of the employees. It is also crucial to properly maintain the HVAC system in order to prevent it from an outbreak of microorganisms. In this paper, we conducted a field experiment in order to examine the effect of two different methods of maintaining the HVAC (cleaning the HVAC coil and increasing the outdoor-air supply rate) on the indoor air quality and on the workers' productivity. Our study confirmed that an adapted maintenance of the HVAC improved the indoor air quality, workers' satisfaction with the air environment, and their performance.

Original language	English
Publication status	Published - 2009 Dec 1
Event	9th International Healthy Buildings Conference and Exhibition, HB 2009 - Syracuse, NY, United States Duration: 2009 Sep 13 → 2009 Sep 17

Other

Other	9th International Healthy Buildings Conference and Exhibition, HB 2009
Country	United States
City	Syracuse, NY
Period	09/9/13 → 09/9/17

Keywords

Field survey
HVAC
Indoor environmental quality
Maintenance
Productivity

ASJC Scopus subject areas

Civil and Structural Engineering
Building and Construction

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Cite this

Hantani, E., Ikaga, T., Murakami, S., & Kameda, K. I. (2009). Effect of indoor environmental quality on performance and satisfaction in call-center. Paper presented at 9th International Healthy Buildings Conference and Exhibition, HB 2009, Syracuse, NY, United States.

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