Effect of indoor environmental quality on performance and satisfaction in call-center

Eriko Hantani, Toshiharu Ikaga, Shuzo Murakami, Ken Ichi Kameda

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

It has been observed that the indoor air quality of an office affects the productivity of its workers. Therefore, appropriate ventilation is essential to prevent the indoor air quality from deteriorating and to improve the productivity of the employees. It is also crucial to properly maintain the HVAC system in order to prevent it from an outbreak of microorganisms. In this paper, we conducted a field experiment in order to examine the effect of two different methods of maintaining the HVAC (cleaning the HVAC coil and increasing the outdoor-air supply rate) on the indoor air quality and on the workers' productivity. Our study confirmed that an adapted maintenance of the HVAC improved the indoor air quality, workers' satisfaction with the air environment, and their performance.

Original languageEnglish
Title of host publication9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009
Publication statusPublished - 2009
Event9th International Healthy Buildings Conference and Exhibition, HB 2009 - Syracuse, NY, United States
Duration: 2009 Sep 132009 Sep 17

Other

Other9th International Healthy Buildings Conference and Exhibition, HB 2009
CountryUnited States
CitySyracuse, NY
Period09/9/1309/9/17

Fingerprint

Air quality
Productivity
Air
Microorganisms
Ventilation
Cleaning
Personnel
HVAC
Experiments

Keywords

  • Field survey
  • HVAC
  • Indoor environmental quality
  • Maintenance
  • Productivity

ASJC Scopus subject areas

  • Civil and Structural Engineering
  • Building and Construction

Cite this

Hantani, E., Ikaga, T., Murakami, S., & Kameda, K. I. (2009). Effect of indoor environmental quality on performance and satisfaction in call-center. In 9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009

Effect of indoor environmental quality on performance and satisfaction in call-center. / Hantani, Eriko; Ikaga, Toshiharu; Murakami, Shuzo; Kameda, Ken Ichi.

9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009. 2009.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hantani, E, Ikaga, T, Murakami, S & Kameda, KI 2009, Effect of indoor environmental quality on performance and satisfaction in call-center. in 9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009. 9th International Healthy Buildings Conference and Exhibition, HB 2009, Syracuse, NY, United States, 09/9/13.
Hantani E, Ikaga T, Murakami S, Kameda KI. Effect of indoor environmental quality on performance and satisfaction in call-center. In 9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009. 2009
Hantani, Eriko ; Ikaga, Toshiharu ; Murakami, Shuzo ; Kameda, Ken Ichi. / Effect of indoor environmental quality on performance and satisfaction in call-center. 9th International Conference and Exhibition - Healthy Buildings 2009, HB 2009. 2009.
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