Enhancing service businesses by design

Masanao Takeyama, Masahiko Hasegawa, Kaori Kashimura

Research output: Contribution to specialist publicationArticle

Abstract

The challenges facing both companies and wider society are becoming more complex, encompassing rapid changes in the structure of society, globalization, and the problems of resources and the environment. Along with the need to move away from past growth scenarios, Hitachi is strengthening its Social Innovation Business through collaborative creation, meaning the sharing of challenges with its customers and other partners and working with them to develop solutions. Utilizing its portfolio of technologies built up through past experience, Hitachi intends to help overcome the challenges facing companies and societies by developing innovative solutions as well as by using its own service design methods to create and expand service businesses.

Original languageEnglish
Pages815-818
Number of pages4
Volume65
No.2
Specialist publicationHitachi Review
Publication statusPublished - 2016 Mar 1

ASJC Scopus subject areas

  • Electrical and Electronic Engineering
  • Energy Engineering and Power Technology
  • Process Chemistry and Technology
  • Hardware and Architecture

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  • Cite this

    Takeyama, M., Hasegawa, M., & Kashimura, K. (2016). Enhancing service businesses by design. Hitachi Review, 65(2), 815-818.