TY - GEN
T1 - Evaluation of a substitution device for emotional labor by using task-processing time and cognitive load
AU - Goto, Takeomi
AU - Osawa, Hirotaka
N1 - Publisher Copyright:
Copyright © 2016 ACM.
PY - 2016/10/4
Y1 - 2016/10/4
N2 - Nowadays, physical and intellectual labor can be substituted by robotics and information technology. However, emotional labor, which causes mental stress to the workers, has not been substituted yet. Therefore, we propose a method called emotional cyborg that substitutes human-emotional representation with the use of attachable devices. In this study, we used AgencyGlass, a device that substitutes the function of human eyes. We conducted a preliminary study to measure the task-processing time and the subject's cognitive load during the use of AgencyGlass. The result suggests that the AgencyGlass can perform joint attention similar to humans; however, its attentional shift is weaker than in humans.
AB - Nowadays, physical and intellectual labor can be substituted by robotics and information technology. However, emotional labor, which causes mental stress to the workers, has not been substituted yet. Therefore, we propose a method called emotional cyborg that substitutes human-emotional representation with the use of attachable devices. In this study, we used AgencyGlass, a device that substitutes the function of human eyes. We conducted a preliminary study to measure the task-processing time and the subject's cognitive load during the use of AgencyGlass. The result suggests that the AgencyGlass can perform joint attention similar to humans; however, its attentional shift is weaker than in humans.
KW - Emotional cyborg
KW - Human interface
KW - Human-agent interaction
UR - http://www.scopus.com/inward/record.url?scp=84994494009&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84994494009&partnerID=8YFLogxK
U2 - 10.1145/2974804.2980517
DO - 10.1145/2974804.2980517
M3 - Conference contribution
AN - SCOPUS:84994494009
T3 - HAI 2016 - Proceedings of the 4th International Conference on Human Agent Interaction
SP - 359
EP - 362
BT - HAI 2016 - Proceedings of the 4th International Conference on Human Agent Interaction
PB - Association for Computing Machinery, Inc
T2 - 4th International Conference on Human Agent Interaction, HAI 2016
Y2 - 4 October 2016 through 7 October 2016
ER -