Abstract
A distributed organization needs to have mechanisms for sharing knowledge that are essential for conducting jobs. Two issues exist in knowledge sharing: the production of knowledge, and the retrieval of knowledge. Although most research on knowledge sharing has dealt with the two issues separately, we argue that the two aspects are intertwined and are dependent of each other. We have examined the issues by taking a survey of system engineers using a Q and A database as a source of knowledge to be shared at NTT Data Corporation. Through examining the usefulness of the shared knowledge at production time and use time, we found that knowledge that was recognized as useful at production time was also recognized as useful at use time, even if the knowledge did not match what was requested by the user. The paper concludes with a discussion on what factors make knowledge useful for users.
| Original language | English |
|---|---|
| Title of host publication | Proceedings - 1999 lnternational Workshops on Parallel Processing, ICPP 1999 |
| Publisher | Institute of Electrical and Electronics Engineers Inc. |
| Pages | 94-99 |
| Number of pages | 6 |
| Volume | 1999-September |
| ISBN (Electronic) | 0769503535 |
| DOIs | |
| Publication status | Published - 1999 Jan 1 |
| Event | 1999 lnternational Workshops on Parallel Processing, ICPP 1999 - Aizu-Wakamatsu, Japan Duration: 1999 Sep 24 → … |
Other
| Other | 1999 lnternational Workshops on Parallel Processing, ICPP 1999 |
|---|---|
| Country | Japan |
| City | Aizu-Wakamatsu |
| Period | 99/9/24 → … |
ASJC Scopus subject areas
- Software
- Mathematics(all)
- Hardware and Architecture