TY - JOUR
T1 - Implementing Multi-Robot Cafe by PRINTEPS with Service Quality Dimensions
AU - Morita, Takeshi
AU - Kashiwagi, Naho
AU - Yorozu, Ayanori
AU - Suzuki, Hideo
AU - Yamaguchi, Takahira
N1 - Funding Information:
This study was supported by the project of “A Framework PRINTEPS to Develop Practical Artificial Intelligence,” (JPMJflR14E3) the flore Research for Evolutional Science and Technology (flREST) of the Japan Science and Technology Agency (JST).
Publisher Copyright:
© 2018 The Author(s).
Copyright:
Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2018
Y1 - 2018
N2 - While AI applications are very popular in many domains, they should be harmonious with domain exerts and end userS. Furthermore, in order to develop such harmonious AI applications, we need agile AI platforms for not only developers but domain expertS. Currently, we have developed Practical Intelligent applications (PRINTEPS), which is a user-centric platform to develop integrated intelligent applicationS. This paper evaluates the Service quality of a multi-robot cafe at a campus festival and reports on the cafe as a practical application of PRINTEPS. It is not clear if robot Services are perceived as attractive and/or valuable, and how the concept of robot Services could lead to customer satisfaction. Therefore, the evaluation of the quality of such Services is necessary to identify the key factors that could contribute to improving customer satisfaction. The objective of this study is to contribute to the realization of practical and economically feasible robot Services by obtaining effective knowledge for improving customer satisfaction. This will be achieved through the evaluation of the Service quality of the multi-robot cafe.
AB - While AI applications are very popular in many domains, they should be harmonious with domain exerts and end userS. Furthermore, in order to develop such harmonious AI applications, we need agile AI platforms for not only developers but domain expertS. Currently, we have developed Practical Intelligent applications (PRINTEPS), which is a user-centric platform to develop integrated intelligent applicationS. This paper evaluates the Service quality of a multi-robot cafe at a campus festival and reports on the cafe as a practical application of PRINTEPS. It is not clear if robot Services are perceived as attractive and/or valuable, and how the concept of robot Services could lead to customer satisfaction. Therefore, the evaluation of the quality of such Services is necessary to identify the key factors that could contribute to improving customer satisfaction. The objective of this study is to contribute to the realization of practical and economically feasible robot Services by obtaining effective knowledge for improving customer satisfaction. This will be achieved through the evaluation of the Service quality of the multi-robot cafe.
KW - PRINTEPS;multi-robot cafe;Service quality;SERVQUAL
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U2 - 10.1016/j.procS.2018.08.035
DO - 10.1016/j.procS.2018.08.035
M3 - Conference article
AN - SCOPUS:85056656710
VL - 126
SP - 1954
EP - 1963
JO - Procedia Computer Science
JF - Procedia Computer Science
SN - 1877-0509
T2 - 22nd International Conference on Knowledge-Based and Intelligent Information and Engineering Systems, KES 2018
Y2 - 3 September 2018 through 5 September 2018
ER -