Measuring work factors: A case study to identify relationships among work activities, styles and an environment

Motohiro Sakamaki, Fumihito Ikeda, Shingo Takada, Kumiyo Nakakoji

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A work environment needs to be designed based on the nature and characteristics of the work activities and the work styles. Unless we have a clear understanding of what factors of work activities and styles depend on what factors of work environments and vice versa, we would not be able to modify or add components of work environments “effectively.” This paper first presents our framework to measure work factors of work activities, styles and an environment, and then discusses results of our case study of applying the framework to actual work practice at NTT Data Corporation. Our framework consists of three representational models: The KPM (Knowledge Production Model) for representing work activities, the MS-GI (Mobile-Settled, Group-Individual) model for characterizing work styles, and the SOU (System-Office-Usage) model for representing a work environment. We have conducted a survey on 274 workers at an organizational unit of NTT Data Corporation by applying the three models. The result shows that the framework is successfully applied to understand the relationships among the three work factors at least partially if not completely. The paper concludes with a discussion of how the framework can be used to evolve work environments by taking into account work activities and styles.

Original languageEnglish
Title of host publicationCooperative Buildings
Subtitle of host publicationIntegrating Information, Organizations and Architecture - 2nd International Workshop, CoBuild 1999, Proceedings
EditorsVolker Hartkopf, Norbert A. Streitz, Shin’ichi Konomi, Jane Siegel
PublisherSpringer Verlag
Pages164-176
Number of pages13
ISBN (Print)354066596X, 9783540665960
DOIs
Publication statusPublished - 1999
Event2nd International Workshop on Cooperative Buildings, CoBuild 1999 - Pittsburgh, United States
Duration: 1999 Oct 11999 Oct 2

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume1670
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other2nd International Workshop on Cooperative Buildings, CoBuild 1999
Country/TerritoryUnited States
CityPittsburgh
Period99/10/199/10/2

Keywords

  • Case studies
  • Measurement
  • Office design
  • Work environments
  • Work styles

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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