Practice of Multi-robot Teahouse Based on PRINTEPS and Evaluation of Service Quality

Takeshi Morita, Naho Kashiwagi, Ayanori Yorozu, Michael Walch, Hideo Suzuki, Dimitris Karagiannis, Takahira Yamaguchi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

In order to develop services utilizing robots, various AI element technologies and multiple robots and sensors must be integrated. However, at present, it takes a lot of cost to develop such integrated intelligent applications. Currently, we have been developing PRactical INTEligent aPplicationS (PRINTEPS), which is a user-centric platform to develop integrated intelligent applications only by combining five types of modules such as knowledge-based reasoning, speech dialogue, image sensing, motion management, and machine learning. In this paper, we report on a multi-robot teahouse at a university campus festival as a practical application of PRINTEPS. We also report the evaluation of the robot teahouse from the viewpoint of the service quality based on the questionnaires of the customers who experienced the robot teahouse.

Original languageEnglish
Title of host publicationProceedings - 2018 IEEE 42nd Annual Computer Software and Applications Conference, COMPSAC 2018
EditorsClaudio Demartini, Sorel Reisman, Ling Liu, Edmundo Tovar, Hiroki Takakura, Ji-Jiang Yang, Chung-Horng Lung, Sheikh Iqbal Ahamed, Kamrul Hasan, Thomas Conte, Motonori Nakamura, Zhiyong Zhang, Toyokazu Akiyama, William Claycomb, Stelvio Cimato
PublisherIEEE Computer Society
Pages147-152
Number of pages6
Volume2
ISBN (Electronic)9781538626665
DOIs
Publication statusPublished - 2018 Jun 8
Event42nd IEEE Computer Software and Applications Conference, COMPSAC 2018 - Tokyo, Japan
Duration: 2018 Jul 232018 Jul 27

Other

Other42nd IEEE Computer Software and Applications Conference, COMPSAC 2018
CountryJapan
CityTokyo
Period18/7/2318/7/27

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Keywords

  • Multi robot teahouse
  • PRINTEPS
  • Service quality
  • SERVQUAL

ASJC Scopus subject areas

  • Software
  • Computer Science Applications

Cite this

Morita, T., Kashiwagi, N., Yorozu, A., Walch, M., Suzuki, H., Karagiannis, D., & Yamaguchi, T. (2018). Practice of Multi-robot Teahouse Based on PRINTEPS and Evaluation of Service Quality. In C. Demartini, S. Reisman, L. Liu, E. Tovar, H. Takakura, J-J. Yang, C-H. Lung, S. I. Ahamed, K. Hasan, T. Conte, M. Nakamura, Z. Zhang, T. Akiyama, W. Claycomb, & S. Cimato (Eds.), Proceedings - 2018 IEEE 42nd Annual Computer Software and Applications Conference, COMPSAC 2018 (Vol. 2, pp. 147-152). [8377847] IEEE Computer Society. https://doi.org/10.1109/COMPSAC.2018.10219