Recognition of empathy seeking questions in one of the largest woman CQA in Japan

Tatsuro Shimada, Akito Sakurai

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Many questions are posted on community websites in the world. Some of these questions are actually asked in order to receive empathy for the feelings of questioners, instead of getting specific answers to the questions asked. However, it is difficult to receive answers for these questions compared with questions that are asked for seeking responses other than for empathy. If such questions that are asked for the purpose of receiving empathy can get responses, it serves as an important factor to increase satisfaction of users. This paper reports on our attempt to improve response rate to the questions by classifying those questions that are asked for seeking empathy and those that are not by using machine learning and showing the questions classified as the ones seeking empathy to the prospective respondents who have been answered to these questions with higher rate.

Original languageEnglish
Title of host publicationIntelligent Information and Database Systems - 9th Asian Conference, ACIIDS 2017, Proceedings
EditorsSatoshi Tojo, Le Minh Nguyen, Ngoc Thanh Nguyen, Bogdan Trawinski
PublisherSpringer Verlag
Pages641-650
Number of pages10
ISBN (Print)9783319544717
DOIs
Publication statusPublished - 2017 Jan 1
Event9th Asian Conference on Intelligent Information and Database Systems, ACIIDS 2017 - Kanazawa, Japan
Duration: 2017 Apr 32017 Apr 5

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10191 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other9th Asian Conference on Intelligent Information and Database Systems, ACIIDS 2017
CountryJapan
CityKanazawa
Period17/4/317/4/5

Keywords

  • CQA
  • Community
  • Machine learning
  • NLP

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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  • Cite this

    Shimada, T., & Sakurai, A. (2017). Recognition of empathy seeking questions in one of the largest woman CQA in Japan. In S. Tojo, L. M. Nguyen, N. T. Nguyen, & B. Trawinski (Eds.), Intelligent Information and Database Systems - 9th Asian Conference, ACIIDS 2017, Proceedings (pp. 641-650). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10191 LNAI). Springer Verlag. https://doi.org/10.1007/978-3-319-54472-4_60