TQM model based on Deming prize for schools

Nursuhana Alauddin, Shu Yamada

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

Purpose: This paper aims to develop a total quality management (TQM) model based on the Deming prize criteria extracted from the Deming Prize. The proposed model is aligned with the school education context and deployed with the goal of achieving school excellence. Design/methodology/approach: The model is developed based on a literature review in which key concepts for formulating the criteria and sub-criteria were identified. A qualitative research approach is applied to validate the model’s effectiveness. Interviews and feedback from an international school in Japan which adopted the model are used to determine its impact. Findings: The model emphasises the achievement of school objectives (A) by implementing TQM activities (B) and assessing their impact (C). Its implementation offers enhanced organisational ability and the achievement of society-oriented school objectives. The findings show that the model gives clarity to TQM application and offers benefits for schools’ future sustainability. Originality/value: This research proposes the adoption of a TQM model for educational institutions based on Deming criteria. Based on a comparison with prescriptive models such as Malcolm Baldrige National Quality Award and ISO 9001, this study shows how the developed model ensures organisational ability in current practice and future growth towards school excellence. Through the formulation of society-oriented school objectives and their linkage with results, it enables schools to create a balanced recognition of important stakeholders and gain consensus in realising the school’s objectives.

Original languageEnglish
Pages (from-to)635-651
Number of pages17
JournalInternational Journal of Quality and Service Sciences
Volume14
Issue number4
DOIs
Publication statusPublished - 2022 Oct 25

Keywords

  • Organisational ability
  • School excellence
  • Society-oriented school objectives

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)

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