Travel agency desk support system using interest degree

Yusaku Maki, Satoshi Gondo, Tomoo Inoue, Ken Ichi Okada

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A help desk is composed by a customer and a clerk. At a help desk it is important to share information with each other. However, when the customer is more than one person, it is difficult for the clerk to understand the intentions of the customers. In this study, we created a system which can support a travel agency desk. We propose the system to support the clerk to understand the interest degree of multiple customers simultaneously. And our system supports them to decide their travel plan. This system presents the travel information to customers on a tabletop interface, and detects the line-of-sight and the touching actions of the customers. By using the detected data, this system can measure the interest degree of the customers and notify the clerk of the result. In addition, customers can create the travel plan on the tabletop interface with the clerk. When the clerk can provide the best information and guide customers smoothly with this system, planning their itinerary would become easier. We aim to simplify the process necessary at the travel agency desk by using this system.

Original languageEnglish
Title of host publicationProceedings - IEEE 29th International Conference on Advanced Information Networking and Applications, AINA 2015
EditorsMakoto Takizawa, Leonard Barolli, Fatos Xhafa, Tomoya Enokido, Jong Hyuk Park
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages882-889
Number of pages8
ISBN (Electronic)9781479979042
DOIs
Publication statusPublished - 2015 Apr 29
Event29th IEEE International Conference on Advanced Information Networking and Applications, AINA 2015 - Gwangju, Korea, Republic of
Duration: 2015 Mar 252015 Mar 27

Publication series

NameProceedings - International Conference on Advanced Information Networking and Applications, AINA
Volume2015-April
ISSN (Print)1550-445X

Other

Other29th IEEE International Conference on Advanced Information Networking and Applications, AINA 2015
CountryKorea, Republic of
CityGwangju
Period15/3/2515/3/27

Keywords

  • Cooperative Work
  • Line of Sight
  • Tabletop Interface
  • Travel Agency Desk

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Maki, Y., Gondo, S., Inoue, T., & Okada, K. I. (2015). Travel agency desk support system using interest degree. In M. Takizawa, L. Barolli, F. Xhafa, T. Enokido, & J. H. Park (Eds.), Proceedings - IEEE 29th International Conference on Advanced Information Networking and Applications, AINA 2015 (pp. 882-889). [7098068] (Proceedings - International Conference on Advanced Information Networking and Applications, AINA; Vol. 2015-April). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/AINA.2015.283