What is real risk and benefit on work with robots? From the analysis of a robot hotel

Hirotaka Osawa, Arisa Ema, Hiromitsu Hattori, Naonori Akiya, Nobutsugu Kanzaki, Akinori Kubo, Tora Koyama, Ryutaro Ichise

Research output: Chapter in Book/Report/Conference proceedingConference contribution

30 Citations (Scopus)

Abstract

Due to the rise of artificial intelligence (AI) technology, discussions are progressing on how robots could replace human labor. Conventional surveys have shown that human work is expected to gradually be replaced as tasks become automated. However, human labor changes on tasks, not on jobs. The modification is taking place in human-system interactions. There is an extremely creative process of labor emerging in this area. We conducted a survey at the world's first robot hotel - also called a Henn-na hotel ("strange/change hotel") in Japanese - which already uses robots for most of the work done there. We discovered that human work is divided into task units, and that robot actions affect human emotional control.

Original languageEnglish
Title of host publicationHRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
PublisherIEEE Computer Society
Pages241-242
Number of pages2
ISBN (Electronic)9781450348850
DOIs
Publication statusPublished - 2017 Mar 6
Externally publishedYes
Event12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017 - Vienna, Austria
Duration: 2017 Mar 62017 Mar 9

Publication series

NameACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)2167-2148

Other

Other12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017
Country/TerritoryAustria
CityVienna
Period17/3/617/3/9

Keywords

  • future HRI
  • human-robot interaction

ASJC Scopus subject areas

  • Artificial Intelligence
  • Human-Computer Interaction
  • Electrical and Electronic Engineering

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