A survey and field study on the present state and changes for quality management in Japanese manufacturing companies

Hideo Suzuki, Hirofumi Matsuo, Rita Arauz

研究成果: Article査読

抄録

The level of quality management has recently been said to be deteriorating among top-rated, Japanese manufacturers. The manufacturers seem to have shifted their priorities from achieving high quality to responding to rapid changes in business environments, fierce price competition, and short product life cycles. On one hand, this leads to the decline of top management's quality consciousness, the reduction of in-house education and training, the reduction in the number of shop floor managers and workers, and the decline of their motivation and ability to achieve a level of high quality. On the other hand, they recognize that quality is still the central concept in manufacturing, and thus it is necessary to readdress this quality management issue. In order to do so, it is important to conduct an up-to-date survey and field study on quality management in Japan, and grasp quantitatively, the present state and its changes during the past years. In this paper, a questionnaire survey is designed to collect data from the manufacturing companies listed in the first section of the Tokyo Stock Exchange. It was conducted from December 2004 to February 2005. We investigated how they perceived the present state and changes of quality management infrastructure practices (e.g., top management leadership, human resource management, etc.), quality management core practices (e.g., manufacturing process management), and quality results. Furthermore, covariance structure analysis was conducted to investigate the relationships between quality management practices and quality results, and the quality management practices which have a large effect on the quality results, and whose present state/changes are low, are clarified. Based on these results, we discuss how the quality management framework should be redesigned.

本文言語English
ページ(範囲)28-39
ページ数12
ジャーナルJournal of Japan Industrial Management Association
60
1
出版ステータスPublished - 2009 12月 1

ASJC Scopus subject areas

  • 戦略と経営
  • 経営科学およびオペレーションズ リサーチ
  • 産業および生産工学
  • 応用数学

フィンガープリント

「A survey and field study on the present state and changes for quality management in Japanese manufacturing companies」の研究トピックを掘り下げます。これらがまとまってユニークなフィンガープリントを構成します。

引用スタイル