Analysis of VOC (Voice of Customer) data for assessing corporate image of a housing equipment company

Business & Economics

• Customer Data 100%
• Corporate Image 94%
• Data Mining 29%
• Text Mining 24%
• Call Centres 22%
• Product Information 22%
• Module 21%
• Telephone 20%
• Complaints 20%
• Testing 17%

Engineering & Materials Science

• Industry 35%
• Text mining 23%
• Glossaries 19%
• Sales 19%
• Data mining 16%
• Testing 10%