TY - JOUR
T1 - Internationalization in Japan's service industries
AU - Asakawa, Kazuhiro
AU - Ito, Kiyohiko
AU - Rose, Elizabeth L.
AU - Westney, D. Eleanor
PY - 2013/12
Y1 - 2013/12
N2 - The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.
AB - The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.
KW - Home country effects
KW - Japanese service industries
KW - Service sector internationalization
UR - http://www.scopus.com/inward/record.url?scp=84887321827&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84887321827&partnerID=8YFLogxK
U2 - 10.1007/s10490-012-9325-5
DO - 10.1007/s10490-012-9325-5
M3 - Article
AN - SCOPUS:84887321827
SN - 0217-4561
VL - 30
SP - 1155
EP - 1168
JO - Asia Pacific Journal of Management
JF - Asia Pacific Journal of Management
IS - 4
ER -