Internationalization in Japan's service industries

Kazuhiro Asakawa, Kiyohiko Ito, Elizabeth L. Rose, D. Eleanor Westney

研究成果: Article

10 引用 (Scopus)

抜粋

The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.

元の言語English
ページ(範囲)1155-1168
ページ数14
ジャーナルAsia Pacific Journal of Management
30
発行部数4
DOI
出版物ステータスPublished - 2013 12 1

ASJC Scopus subject areas

  • Business and International Management
  • Economics, Econometrics and Finance (miscellaneous)
  • Strategy and Management

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