Internationalization in Japan's service industries

Kazuhiro Asakawa, Kiyohiko Ito, Elizabeth L. Rose, D. Eleanor Westney

研究成果: Article査読

14 被引用数 (Scopus)

抄録

The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.

本文言語English
ページ(範囲)1155-1168
ページ数14
ジャーナルAsia Pacific Journal of Management
30
4
DOI
出版ステータスPublished - 2013 12月

ASJC Scopus subject areas

  • ビジネスおよび国際経営
  • 経済学、計量経済学および金融学(その他)
  • 戦略と経営

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