Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system

Chiaki Doi; Masaji Katagiri; Takashi Araki; Daizo Ikeda; Hiroshi Shigeno

doi:10.1109/AINA.2018.00056

Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system

Chiaki Doi, Masaji Katagiri, Takashi Araki, Daizo Ikeda, Hiroshi Shigeno

情報工学科

研究成果: Conference contribution

1 被引用数 (Scopus)

抄録

This paper proposes a method that predicts customer value by focusing on purchasing behavior. The method generates a relevance model for purchase days and amount in each period between customer value and purchasing histories beforehand based on a consumer panel survey. The authors adopt the random forest method to generate the prediction model. The proposed method facilitates the provisioning of smart customer management to each customer according to level such as suggesting products or services.

本文言語	English
ホスト出版物のタイトル	Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018
編集者	Leonard Barolli, Tomoya Enokido, Marek R. Ogiela, Lidia Ogiela, Nadeem Javaid, Makoto Takizawa
出版社	Institute of Electrical and Electronics Engineers Inc.
ページ	320-326
ページ数	7
巻	2018-May
ISBN（印刷版）	9781538621943
DOI	https://doi.org/10.1109/AINA.2018.00056
出版ステータス	Published - 2018 8 9
イベント	32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018 - Krakow, Poland 継続期間: 2018 5 16 → 2018 5 18

Other

Other	32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018
Country	Poland
City	Krakow
Period	18/5/16 → 18/5/18

ASJC Scopus subject areas

Engineering(all)

文献へのアクセス

10.1109/AINA.2018.00056

他のファイルとリンク

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引用スタイル

Doi, C., Katagiri, M., Araki, T., Ikeda, D., & Shigeno, H. (2018). Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system. In L. Barolli, T. Enokido, M. R. Ogiela, L. Ogiela, N. Javaid, & M. Takizawa (Eds.), Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018 (Vol. 2018-May, pp. 320-326). [8432258] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/AINA.2018.00056

Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system. / Doi, Chiaki; Katagiri, Masaji; Araki, Takashi; Ikeda, Daizo; Shigeno, Hiroshi.

Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018. ed. / Leonard Barolli; Tomoya Enokido; Marek R. Ogiela; Lidia Ogiela; Nadeem Javaid; Makoto Takizawa. Vol. 2018-May Institute of Electrical and Electronics Engineers Inc., 2018. p. 320-326 8432258.

研究成果: Conference contribution

Doi, C, Katagiri, M, Araki, T, Ikeda, D & Shigeno, H 2018, Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system. in L Barolli, T Enokido, MR Ogiela, L Ogiela, N Javaid & M Takizawa (eds), Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018. vol. 2018-May, 8432258, Institute of Electrical and Electronics Engineers Inc., pp. 320-326, 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018, Krakow, Poland, 18/5/16. https://doi.org/10.1109/AINA.2018.00056

Doi C, Katagiri M, Araki T, Ikeda D, Shigeno H. Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system. In Barolli L, Enokido T, Ogiela MR, Ogiela L, Javaid N, Takizawa M, editors, Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018. Vol. 2018-May. Institute of Electrical and Electronics Engineers Inc. 2018. p. 320-326. 8432258 https://doi.org/10.1109/AINA.2018.00056

Doi, Chiaki ; Katagiri, Masaji ; Araki, Takashi ; Ikeda, Daizo ; Shigeno, Hiroshi. / Is he becoming an excellent customer for us? a customer level prediction method for a customer relationship management system. Proceedings - 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018. editor / Leonard Barolli ; Tomoya Enokido ; Marek R. Ogiela ; Lidia Ogiela ; Nadeem Javaid ; Makoto Takizawa. Vol. 2018-May Institute of Electrical and Electronics Engineers Inc., 2018. pp. 320-326

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