Measuring changes in quality management: An empirical analysis of Japanese manufacturing companies

Rita Arauz, Hirofumi Matsuo, Hideo Suzuki

研究成果: Article

11 引用 (Scopus)

抄録

Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities. A questionnaire survey was designed to collect data. A total of 317 responses were used for analysis. The research model was tested using structural model analysis. The results confirmed that good quality outcomes are directly dependent on good QMCP, which in turn are dependent on good QMIP. Good quality practices not only lead to good quality but also improve quality outcomes. We found that the companies that shift their managerial emphases to product development improve quality outcomes. More emphases on product development are positively affected by more emphases on supplier relationship and customer relationship. The paper provides valuable empirical insight into how companies are shifting management priorities in today's highly dynamic and ever changing business environment.

元の言語English
ページ(範囲)1337-1374
ページ数38
ジャーナルTotal Quality Management and Business Excellence
20
発行部数12
DOI
出版物ステータスPublished - 2009

Fingerprint

Manufacturing companies
Quality management
Empirical analysis
Product development
Structural model
Customer relationship
Quality management practices
Evaluation criteria
Business environment
Questionnaire survey
Supplier relationships

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

これを引用

@article{462bf8311fd14df8b25208bc3bda13aa,
title = "Measuring changes in quality management: An empirical analysis of Japanese manufacturing companies",
abstract = "Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities. A questionnaire survey was designed to collect data. A total of 317 responses were used for analysis. The research model was tested using structural model analysis. The results confirmed that good quality outcomes are directly dependent on good QMCP, which in turn are dependent on good QMIP. Good quality practices not only lead to good quality but also improve quality outcomes. We found that the companies that shift their managerial emphases to product development improve quality outcomes. More emphases on product development are positively affected by more emphases on supplier relationship and customer relationship. The paper provides valuable empirical insight into how companies are shifting management priorities in today's highly dynamic and ever changing business environment.",
keywords = "Changes, Empirical research, Present state, Quality management, Questionnaire survey, Structural model analysis",
author = "Rita Arauz and Hirofumi Matsuo and Hideo Suzuki",
year = "2009",
doi = "10.1080/14783360903248989",
language = "English",
volume = "20",
pages = "1337--1374",
journal = "Total Quality Management and Business Excellence",
issn = "1478-3363",
publisher = "Routledge",
number = "12",

}

TY - JOUR

T1 - Measuring changes in quality management

T2 - An empirical analysis of Japanese manufacturing companies

AU - Arauz, Rita

AU - Matsuo, Hirofumi

AU - Suzuki, Hideo

PY - 2009

Y1 - 2009

N2 - Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities. A questionnaire survey was designed to collect data. A total of 317 responses were used for analysis. The research model was tested using structural model analysis. The results confirmed that good quality outcomes are directly dependent on good QMCP, which in turn are dependent on good QMIP. Good quality practices not only lead to good quality but also improve quality outcomes. We found that the companies that shift their managerial emphases to product development improve quality outcomes. More emphases on product development are positively affected by more emphases on supplier relationship and customer relationship. The paper provides valuable empirical insight into how companies are shifting management priorities in today's highly dynamic and ever changing business environment.

AB - Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities. A questionnaire survey was designed to collect data. A total of 317 responses were used for analysis. The research model was tested using structural model analysis. The results confirmed that good quality outcomes are directly dependent on good QMCP, which in turn are dependent on good QMIP. Good quality practices not only lead to good quality but also improve quality outcomes. We found that the companies that shift their managerial emphases to product development improve quality outcomes. More emphases on product development are positively affected by more emphases on supplier relationship and customer relationship. The paper provides valuable empirical insight into how companies are shifting management priorities in today's highly dynamic and ever changing business environment.

KW - Changes

KW - Empirical research

KW - Present state

KW - Quality management

KW - Questionnaire survey

KW - Structural model analysis

UR - http://www.scopus.com/inward/record.url?scp=72049087247&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=72049087247&partnerID=8YFLogxK

U2 - 10.1080/14783360903248989

DO - 10.1080/14783360903248989

M3 - Article

AN - SCOPUS:72049087247

VL - 20

SP - 1337

EP - 1374

JO - Total Quality Management and Business Excellence

JF - Total Quality Management and Business Excellence

SN - 1478-3363

IS - 12

ER -