TY - GEN
T1 - Practice of Multi-robot Teahouse Based on PRINTEPS and Evaluation of Service Quality
AU - Morita, Takeshi
AU - Kashiwagi, Naho
AU - Yorozu, Ayanori
AU - Walch, Michael
AU - Suzuki, Hideo
AU - Karagiannis, Dimitris
AU - Yamaguchi, Takahira
PY - 2018/6/8
Y1 - 2018/6/8
N2 - In order to develop services utilizing robots, various AI element technologies and multiple robots and sensors must be integrated. However, at present, it takes a lot of cost to develop such integrated intelligent applications. Currently, we have been developing PRactical INTEligent aPplicationS (PRINTEPS), which is a user-centric platform to develop integrated intelligent applications only by combining five types of modules such as knowledge-based reasoning, speech dialogue, image sensing, motion management, and machine learning. In this paper, we report on a multi-robot teahouse at a university campus festival as a practical application of PRINTEPS. We also report the evaluation of the robot teahouse from the viewpoint of the service quality based on the questionnaires of the customers who experienced the robot teahouse.
AB - In order to develop services utilizing robots, various AI element technologies and multiple robots and sensors must be integrated. However, at present, it takes a lot of cost to develop such integrated intelligent applications. Currently, we have been developing PRactical INTEligent aPplicationS (PRINTEPS), which is a user-centric platform to develop integrated intelligent applications only by combining five types of modules such as knowledge-based reasoning, speech dialogue, image sensing, motion management, and machine learning. In this paper, we report on a multi-robot teahouse at a university campus festival as a practical application of PRINTEPS. We also report the evaluation of the robot teahouse from the viewpoint of the service quality based on the questionnaires of the customers who experienced the robot teahouse.
KW - Multi robot teahouse
KW - PRINTEPS
KW - SERVQUAL
KW - Service quality
UR - http://www.scopus.com/inward/record.url?scp=85055532730&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85055532730&partnerID=8YFLogxK
U2 - 10.1109/COMPSAC.2018.10219
DO - 10.1109/COMPSAC.2018.10219
M3 - Conference contribution
AN - SCOPUS:85055532730
T3 - Proceedings - International Computer Software and Applications Conference
SP - 147
EP - 152
BT - Proceedings - 2018 IEEE 42nd Annual Computer Software and Applications Conference, COMPSAC 2018
A2 - Demartini, Claudio
A2 - Reisman, Sorel
A2 - Liu, Ling
A2 - Tovar, Edmundo
A2 - Takakura, Hiroki
A2 - Yang, Ji-Jiang
A2 - Lung, Chung-Horng
A2 - Ahamed, Sheikh Iqbal
A2 - Hasan, Kamrul
A2 - Conte, Thomas
A2 - Nakamura, Motonori
A2 - Zhang, Zhiyong
A2 - Akiyama, Toyokazu
A2 - Claycomb, William
A2 - Cimato, Stelvio
PB - IEEE Computer Society
T2 - 42nd IEEE Computer Software and Applications Conference, COMPSAC 2018
Y2 - 23 July 2018 through 27 July 2018
ER -