Pragmatic measures to vitalize railroad-station-service employees’ activities that can reinforce customers’ safety and comfort

Naori Tsuji, Ryoko Ikeda, Yusaku Okada

研究成果: Chapter

抄録

Recently the purpose for the safety management in Japanese railroad companies is not only to prevent accidents but also to produce the high customers’ satisfaction. However, the employees do not understand that the safety activities should include raising customers’ comfort. Therefore, we discussed the method that can vitalize the employees' activities that aimed to reinforce customers’ safety and comfort. We developed a method for that purpose and tested this validity by applying it to railroad station service section. In addition, several new activities are introduced in station service section. To measure the effects of these activities, the survey on the safety activities was carried out for all employees, on 2009, before taking the activities, and on 2011, after taking the activities.

本文言語English
ホスト出版物のタイトルAdvances in Physical Ergonomics and Safety
出版社CRC Press
ページ40-49
ページ数10
ISBN(電子版)9781439870594
ISBN(印刷版)9781439870389
DOI
出版ステータスPublished - 2012 1 1

ASJC Scopus subject areas

  • 工学(全般)

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