Preparing for creative responses to “beyond assumed level” disasters: Lessons from the ict management in the 2011 great East Japan Earthquake crisis

A survey of the municipal government ICT divisions during and after the 2011 Great East Japan Earthquake and Tsunami crisis reveals the need for creative responses for “beyond assumed level” disasters. Complexity and diversity of the damage were simply too great for any plans to assume. Resident needs toward the municipal governments were also diverse and changed quickly as the time went by. The research also indicates that there would be ways to strengthen the capabilities to execute such spontaneous responses. Creative solutions executed during the 3.11 crisis were supported by the existence of open source software available on the net and skilled engineers that were capable of exploiting them. Frugal information system will be useful to improve preparedness for creative responses.