The Quality of Group Decisions, Group Verbal Behavior, and Intervention

研究成果: Article査読

29 被引用数 (Scopus)

抄録

Individuals bring beliefs and knowledge to group meetings. Group decisions arise out of the exchange of these beliefs and knowledge. Because group interactions are mainly verbal, group verbal behavior should play a central role in determining the quality of group decisions, and process interventions should change group verbal behavior. Subjects were 168 new employees in a Japanese drug company, who constituted 42 four-person groups. Treatment groups received the Consensual Conflict Resolution (CCR) intervention that emphasizes a knowledge-based logical discussion and consensual resolution of conflicts. The group task was the NASA Moon Survival problem. It was found that (1) the quality of group decisions increases to the extent that group members exchange facts and reasons (defined as a "reasoning" orientation of group verbal behavior) and decreases to the extent that group members stick to their positions (defined as a "positional" orientation), and (2) the CCR intervention increases the reasoning orientation and decreases the positional orientation, thereby improving the quality of group decisions.

本文言語English
ページ(範囲)409-430
ページ数22
ジャーナルOrganizational Behavior and Human Decision Processes
60
3
DOI
出版ステータスPublished - 1994 12
外部発表はい

ASJC Scopus subject areas

  • Applied Psychology
  • Organizational Behavior and Human Resource Management

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