The Zabuton: Designing the Arriving Experience in the Japanese Airport

Hikari Yamano, Kasumi Tomiyasu, Chihiro Sato, Masato Yamanouchi

研究成果: Conference contribution

抄録

This research explores the value of airports upon arrivals by proposing a welcome service The Zabuton targeting passengers unfamiliar with the landing-place. The Zabuton service comprises of two systems; a local language information display (LLD) and a guiding passengers action app (GAA). LLD is placed in the baggage claim area displaying the written language and meanings of frequently used phrases, and its pronunciations in the local language. GAA supports the series of actions from the arrival gate to transportation consisting the following five components; (1) purchasing internet connection modules, (2) local transportation map and route search, (3) local transportation rules, (4) luggage service information, and (5) where the platform is to ride local transportation. An airport arrival lobby with The Zabuton lets passengers learn local language phrases through public displays and provides confidence in their forthcoming steps of transportation through a mobile app. This concept was constructed based on our research and illustrated accordingly based on scenario based design and user centered design process. This paper contributes to the redesigning of the airport arrival lobby by enhancing the local experience and supporting the travel procedures with the help of digital technologies.

本文言語English
ホスト出版物のタイトルHCI International 2020 – Late Breaking Posters - 22nd International Conference, HCII 2020, Proceedings
編集者Constantine Stephanidis, Margherita Antona, Stavroula Ntoa
出版社Springer Science and Business Media Deutschland GmbH
ページ483-490
ページ数8
ISBN(印刷版)9783030606992
DOI
出版ステータスPublished - 2020
イベント22nd International Conference on Human-Computer Interaction, HCI International 2020 - Copenhagen, Denmark
継続期間: 2020 7 192020 7 24

出版物シリーズ

名前Communications in Computer and Information Science
1293
ISSN(印刷版)1865-0929
ISSN(電子版)1865-0937

Conference

Conference22nd International Conference on Human-Computer Interaction, HCI International 2020
国/地域Denmark
CityCopenhagen
Period20/7/1920/7/24

ASJC Scopus subject areas

  • コンピュータ サイエンス(全般)
  • 数学 (全般)

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